Questions About Renting Linen or Chair Covers?

 Linen Rental - Frequently Asked Questions


1. I’ve never rented anything before. How does it all work?

2. Where are you located? Do you have a showroom? Do you have any other offices anywhere else?

3. Do you schedule evening or weekend appointments?

4. Do you send out samples or swatches?

5. How much is shipping?

6. How do we ship back your products after the event?

7. Are there things you will not ship?

8. Is there a minimum order?

9. How far in advance should I place my order?

11. Why do I need floor length linens?

10. Do the chair covers come with sashes?

12. How do I determine what size linens to use?

13. What happens if we damage or lose something?

14. Do you ever sell any of your products or are you strictly rental?

15. Do you offer discounts for large orders?

16. Do you set up events? What is the charge for that?


1. I’ve never rented anything before. How does it all work?

The process usually begins by discussing your event with one of our sales people. This can be done by scheduling an appointment to visit our showroom, or if you are from out of town, by phone and email. Once you and your sales person have determined what items you need, a quotation will be generated for your review. You will also be asked to sign our contract.
As soon as you are ready to confirm your order you will need to provide a 50% deposit to hold your order. Final counts and the final balance are due 24 hours prior to the delivery or ship date of your order.

The contract for the rental of products can be downloaded here and printed for your convenience. (This document requires Adobe Reader installed on your computer. Get it here.)

 

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2. Where are you located? Do you have a showroom? Do you have any other offices anywhere else?

We are located in St. Louis Park, MN – just west of downtown Minneapolis. We do not currently have any other locations.

We have a showroom, but work by appointment only.  Because we have such a large inventory it is impossible to display every item.  By scheduling an appointment it ensures there will be someone ready to help show you all the different options.

 

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3. Do you schedule evening or weekend appointments?

We don’t. We are usually setting up events during those times. We often suggest that if a lunch hour appointment isn’t possible, take an afternoon off from work and schedule a series of vendor appointments to make the most use of a vacation day.

 

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4. Do you send out samples or swatches?

We are happy to send out swatches and samples. We do charge for shipping and we do expect that samples will be returned on time.

 

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5. How much is shipping?

We ship via UPS and the cost depends on delivery location and weight. We do not know the exact shipping cost of any order until it is packed and weighed for shipping; however, we can get you a quote for proposal purposes.

 

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6. How do we ship back your products after the event?

When we ship your products to you, we also include pre-paid return shipping labels. After your event, re-pack the used linens back into boxes, seal them, and apply the return shipping labels over the original labels. Take the boxes to a location where UPS picks up. Many times that will be at the location where you had your event. We expect that you will ship our products back to us on the first business day after your event.

 

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7. Are there things you will not ship?

Yes, at this time, we will not ship any of our glass charger plates or crystal stemware. If you arranged for the shipping and were responsible for all breakage, then we would consider that.

 

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8. Is there a minimum order?

There isn’t. In most cases you can order just what you need.

 

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9. How far in advance should I place my order?

We operate on a first come, first served basis so the sooner you place your order the better. We have a large inventory and are usually able to fill last minute orders, but if there is a specific linen or chair cover you want to be sure to get, you’ll want to get the order placed and confirmed as soon as you know what you need.

 

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11. Why do I need floor length linens?

Floor length linens are standard for formal events such as wedding receptions, and corporate dinners. They also hide the legs of rental tables which can be less than attractive. Lap length linens are fine for luncheons, birthday parties, and other casual affairs.

 

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10. Do the chair covers come with sashes?

Our “Bag-Style” chair covers have them sewn in. Standard chair covers do not include sashes, but we have a large inventory available for an extra charge.

 

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12. How do I determine what size linens to use?

First thing you need to know are the dimensions of the tables you will be using. Most standard tables are 30” high. For a round table, take the diameter of the table and add 60” (for the drop on both sides). Example: If your table is a standard 72” diameter you will want a 132” round table cloth to go to the floor or a 108” diameter for lap length.

For more specific information see our Size Selection Chart or feel free to consult with our sales staff.

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13. What happens if we damage or lose something?

Don’t worry about any food related stains. Our laundry can get all of that out. Please ensure that you account for everything we sent to you before you send it back. Also, please be careful with candles. We will charge you replacement costs for linens returned with burn-holes, rips or missing items.

 

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14. Do you ever sell any of your products or are you strictly rental?

We are strictly rental only. Our unique product selection is what makes us stand apart from other rental companies and as such, we do not disclose our sources.

 

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15. Do you offer discounts for large orders?

We only offer discounts to repeat customers such as hotels and other event industry professionals who have demonstrated that they use us as their primary specialty linen vendor and meet our minimum dollar annual volume. We never offer discounts on anyone’s first order. Call our general manager to discuss.

 

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16. Do you set up events? What is the charge for that?

We do offer labor to set up your event. It is usually figured at about 20% of your total order. That percentage can vary if there are out of the ordinary circumstances (tight room turns, etc). However, we only provide labor in the Minneapolis St. Paul metro area.

 

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